Hospitality
How can you instantly provide guests and staff with a secure, stable, scalable, and powerful network connection?
In today's world, a Wi-Fi network is a must-have for hotels. Guests, whether they are staying in a boutique hotel or a large international one, expect a fast and secure Wi-Fi connection. If a hotel doesn't provide Wi-Fi, they risk losing guests. Additionally, without a dependable and secure internet connection, the hotel staff cannot perform their duties effectively, which can lead to dissatisfied guests. Let's explore how the Doxx Network Bundle can assist the hospitality industry in solving common issues quickly and effectively.
Problem #1
Unstable and unreliable Wi-Fi network connections
In the hospitality industry, a stable and reliable wireless internet connection is crucial for guest satisfaction. However, internet-related problems are often the main reason why guests leave negative reviews and do not return. Unfortunately, many hotels do not have a well-executed wireless plan, resulting in access points being placed haphazardly without considering performance requirements. Additionally, some hotels install equipment intended for home use, resulting in frequent interruptions, low speeds, and, in some cases, no internet at all in certain rooms. This is where Doxx Network Bundle comes in to solve these common problems quickly and efficiently.
Solution
Doxx Network Bundle eliminates the upfront investment costs for radio planning and hardware procurement, ensuring full internet coverage for hotels. With a small monthly subscription fee, the hotel can have a wireless network that meets current standards in just a few days, even in an old building where installation could be problematic. Upgrading the network is easy - simply change the subscription, and the equipment will be replaced while necessary changes and functions are activated automatically.
Problem #2
Upsells and guest loyalty
Hotels often lack information about their guests when they first check in, and communication during their stay is minimal. However, this is a missed opportunity to build trust, establish rapport, and turn them into repeat customers. Upselling services can also be challenging without additional costs. But with Doxx Network Bundle, hotels can easily and affordably gather and utilize customer data, personalize their experiences, and increase revenue without incurring extra expenses.
Solution
The Aruba solution offers a unique way to authenticate guests to the network, using their phone number or social media account, such as Facebook. This allows the CRM systems to store guest data and opens up possibilities for personalized offers and two-way communication. The solution can also provide a separate mobile application for guests, enabling them to order food, book taxis, and access additional services. All of this data is securely stored in the CRM system for analysis, and can be used to personalize future communications with guests. Unlike traditional Access Points, the Aruba solution opens up new opportunities for hotels to connect with their guests and enhance the customer experience.
Step 1
Doxx engineers determine the minimum network requirements, conduct a radio survey, and recommend the best subscription.
Actual cost - AMD 0
Step 2
Within a few days, Doxx staff bring in a network box with hardware and software installed and configured, lay cables, and mount access points. The network is ready to go!
Actual cost - AMD 0
Step 3
Staff and guests of the hotel use the network. Doxx engineers will provide future support with monitoring and software updates.
Actual cost - monthly payment according to the selected subscription
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